At Visionary Eye Doctors, accessible from voeyedr.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Visionary Eye Doctors and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name and contact information (email address, phone number, mailing address)
Demographic information
Health information relevant to your eye care
Communication preferences
Any other information you choose to provide

SMS/Text Messaging Information

When you opt in to receive SMS messages from us, we collect and process:

Your mobile phone number
Your consent preferences for different types of messages
Message delivery and response data
Your interactions with our SMS communications

Log Files

Visionary Eye Doctors follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Visionary Eye Doctors uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and maintaining our services
Communicating with you about appointments, services, and health information
Sending you marketing communications (with your consent)
Improving our website and services
Complying with legal obligations

SMS/Text Message Communications

We use your mobile phone number and SMS preferences to:

Send appointment reminders and confirmations
Provide important health-related notifications
Share promotional offers and practice updates (with your explicit consent)
Conduct patient satisfaction surveys
Send other communications you have specifically requested

SMS Messaging Terms and Consent

Opt-In and Consent

By providing your mobile phone number and opting in to receive SMS messages, you expressly consent to receive Customer Care text messages from Visionary Eye Doctors. This includes:

Appointment-related messages
Health reminders and follow-ups
Marketing messages (if you’ve opted in separately)
Practice updates and notifications

Message Frequency

Message frequency varies depending on the type of messages you’ve opted to receive:

Appointment reminders: As needed based on your appointments
Health notifications: As medically necessary

Message and Data Rates

Message and data rates may apply for SMS messages sent to your mobile device. These charges are determined by your mobile carrier and are not controlled by Visionary Eye Doctors.

Opt-Out Instructions

You can opt out of SMS messages at any time by:

Texting “STOP” to any message you receive from us
Contacting our office directly
Updating your communication preferences through our patient portal

After you send “STOP,” you will receive a confirmation message, and no further messages will be sent to your mobile number unless you opt in again.

Help and Support

For help with SMS messages, text “HELP” to any message you receive from us, or contact our office at 301-896-1763.

Supported Carriers

Our SMS service is available on major carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Service may not be available on all carriers.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

With your explicit consent
To trusted service providers who assist us in operating our practice (under strict confidentiality agreements)
When required by law or to protect our rights and safety
In connection with a business transfer or merger

SMS Data Sharing

We do not share your mobile phone number or SMS communication data with third parties for their marketing purposes. We may share this information with:

Our SMS service provider (under strict data protection agreements)
Healthcare providers involved in your care (as permitted by HIPAA)
As required by law

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Visionary Eye Doctors. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Privacy Policy Generator Online.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Visionary Eye Doctors, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Visionary Eye Doctors has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Visionary Eye Doctors Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here:

Ad Roll Privacy Policy Facebook Privacy Policy

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information, including SMS-related data, for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

SMS message logs and related data are typically retained for up to 2 years unless longer retention is required by law.

Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Update your SMS preferences at any time

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Visionary Eye Doctors does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

We do not knowingly send SMS messages to individuals under 13 years of age without verified parental consent.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Visionary Eye Doctors. This policy is not applicable to any information collected offline or via channels other than this website.

However, the SMS messaging provisions in this policy apply to all text message communications between you and Visionary Eye Doctors, regardless of how you initially provided your mobile phone number.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, if the changes are significant, by sending you an email notification or SMS message (if you’ve opted in).

Contact Information

If you have any questions about this Privacy Policy or our SMS messaging practices, please contact us at:

Visionary Eye Doctors One Central Plaza 11300 Rockville Pike, Suite 1202 Rockville, MD 20852 Phone: 301-896-1763 Email: info@voeyedr.com

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions. By opting in to receive SMS messages, you specifically consent to the SMS messaging terms outlined in this policy.